Refund policy

Size exchanges

You may request a size exchange within seven calendar days of delivery. Items must be unworn, unwashed and have their original tags attached. Exchanges are subject to stock availability. The customer pays return shipping and shipping of the replacement for a voluntary size exchange.

To request an exchange, email 8motives@gmail.com with your order number, item and requested size. Please contact us before sending an item back. We will confirm availability and provide return instructions. If your requested size is unavailable, contact us to discuss the options before returning the item.

Wrong, damaged or defective items

If you receive the wrong item or an item that is damaged or defective, please contact us as soon as possible with your order number and relevant photos. We will review the issue and arrange an appropriate replacement or refund. 8MOTIVES covers necessary return and replacement shipping for these issues. An unboxing video is not required.

The seven-day window and unworn condition for voluntary size exchanges do not limit your rights or remedies under applicable Philippine consumer law.

Change of mind

We do not offer voluntary refunds for a change of mind when the correct, nondefective item has been supplied. Damage caused by wear, washing or misuse is assessed separately from a defect present when the item was supplied.

Contact

For exchange, return or refund questions, email 8motives@gmail.com. Return instructions and the return address will be provided when your request is reviewed.